Process Overview

This is a new and innovative approach to our recruitment so if you have applied for our vacancies in the past, you will notice some differences.

Here's what you need to know about the application process: -

Application Form

• Please complete all sections of the application form. You will be asked to write 500 words explaining your experiences against the Communicating and Influencing Behaviour (Level 2). Find more information here.
• You can select up to 5 location preferences where you would prefer to work.

Sifting Form

• After submitting your application, you will be sent an invitation and link to complete an online Situational Judgement Test. This is designed to test your skills for the Work Coach role. You must complete and submit the test by the deadline notified to you in the invitation. If you do not complete and submit the test before the deadline, your application will not progress.
• You must pass the Situational Judgement Test to progress. You can access the link for your Situational Judgement Test from the notification email you have received or from within the myRecruitment system.
• Your written evidence will be sifted and if successful you will receive an invitation to a pre-recorded interview.
• No candidate feedback is given following the sift stage of the process, feedback will only be available after your interview.

Pre-Recorded interview

• You must complete your pre-recorded interview within 72 hours of receiving the invitation. The 72 hours begins at the point you receive the invitation from the myRecruitment system.
• The interview is a recording of a person asking questions to test your experiences in 3 Behaviours; Communicating and Influencing, Managing a Quality Service and Making Effective Decisions (Level 2). Further detail can be found here.
• You will be given some time to familiarise yourself with the approach and practice recording a response to a question before starting to record your responses.
• During the interview, you will be asked a question and given a minute to consider how you want to reply. You will have 3 minutes per question in which to give your recorded response. There will be 6 questions in total and you can refer to notes at any time during the interview.
• Your completed interview will be assessed and we will get in touch with your outcome.

Reserve List

Successful candidates not offered a role will be placed on a reserve list which will be held for up to 3 months. The reserve list will be used to offer future vacancies arising in your preferred locations. These further posting offers will be made in strict merit order.

Please note that if you applied for the Work Coach vacancies advertised during September and October 2020 and have been advised that you are on a reserve list, you need not apply for the new vacancies unless your location preferences have changed. If you have not yet received an outcome for an application for Work Coach vacancies advertised during this period, you may wish to apply for the current vacancies in the meantime.

Vetting Guidance

When an offer of employment is made to you, there are some additional requirements that must be completed satisfactorily before you can start. The additional requirements are known as pre-employment or vetting checks and you must satisfy the requirement to prove your identity and your right to work in the UK and the Civil Service initially. When you successfully pass this first stage, further checks are undertaken to confirm criminal records, health and employment history.

You will need to provide DWP with various documents to prove who you are and where you live. Please ensure that you do so within 48 hours of the request for documents coming through to you. Please note that if you do not provide the appropriate documentation within the timescales, your application may be withdrawn. If you experience any problems with your documentation, please do not hesitate to contact us

Location preferences

There are a number of roles available across various locations in the UK and we need to know which locations would be best for you if we make you a job offer.

As part of the application process, you will be asked to choose up to 5 location options (from those available in the vacancy) telling us where you would prefer to work if you are successful.

Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here.

Job offers made for the Work Coach roles will be in merit order and there is a possibility that your preferred locations may no longer available depending on your position on the merit list. If none of your location preferences remain at the point we make a job offer, DWP will offer you a role from available locations within a reasonable daily travelling distance of your home.

Please note, if you do not specify a preference for a specific location in your 5 choices, or there are no available vacancies within an informal guide of 60 minutes daily travel, you will not be offered a role for that location.

Resources

• CS Ability
• CS Behaviours
• CS Success Profiles Overview
• STAR and WHO models
• Application Top Tips
• Test and Interview Information

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